Privacy Policy

Introduction

Apexion Health (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our telehealth platform and services. By using our platform, you agree to the practices described in this policy.

Information We Collect

To provide telehealth services and fulfill your treatment plan, we collect the following categories of information:

• Personal identifiers: name, email address, phone number, date of birth, and shipping address.
• Health information: medical history, current medications, symptoms, lab results, and other health-related details you provide during your online assessment or consultations.
• Payment information: billing details and payment confirmation data processed through our secure payment partners.
• Technical data: IP address, browser type, device information, and usage data collected automatically when you visit our platform.
• Communications: messages, emails, or other correspondence you send to us or through the platform.

How We Use Your Information

• To facilitate telehealth consultations with licensed healthcare providers.
• To process, fulfill, and track your treatment plan and prescription orders.
• To communicate with you about your care, orders, and account.
• To provide customer support and respond to inquiries.
• To send appointment reminders, refill notifications, and treatment updates.
• To improve our platform, services, and patient experience.
• To comply with legal, regulatory, and licensing obligations.
• To detect, prevent, and address fraud, security, or technical issues.

HIPAA Compliance

To the extent that we handle protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we comply with applicable HIPAA requirements. Your PHI is shared only as permitted or required by law — for example, with your treating provider, the dispensing pharmacy, or as required by a court order or government authority.

How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• Healthcare providers: licensed physicians and clinical staff who review your assessment and manage your care.
• Compounding pharmacies: to fulfill prescriptions issued by your treating provider.
• Service providers: third-party vendors (such as hosting, database, payment processing, and customer communication platforms) who process data on our behalf under confidentiality obligations.
• Legal obligations: where required by law, regulation, court order, or to protect the rights and safety of our patients, staff, or the public.

Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements (including medical record retention laws), and resolve disputes. When information is no longer needed, we securely delete or de-identify it.

Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information — including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal and clinical retention obligations.
• Opt out of non-essential communications at any time by clicking “unsubscribe” or contacting us.

To exercise any of these rights, contact us at info@joinapexionhealth.com.

Cookies & Tracking

We use cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality of our platform.

Children's Privacy

Our telehealth services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our platform after changes take effect constitutes acceptance of the revised policy.

Contact Us

Privacy questions or requests: info@joinapexionhealth.com